dulcetshop web store FAQ section

We prefer paypal / cc for all orders, but will accept a personal check if necessary. Be advised that if you must send a check, there will be delay in shipping out your order until the check is recieved and clears the bank. If you pay by e-check through paypal, please allow another 3-5 days from the transaction date for it to clear before shipment.

Our shipping rates reflect a handling charge, which includes mailers, packing materials, etc. Gift wrapping and shipping upgrade requests are welcome. We typically ship twice a week on Mondays and Thursdays, and tend to use First Class Parcel on most items and Priority Flat Rate on most heavier ones. We also use Paypal Shipping, so you will recieve a confirmation when the item is mailed. Insurance is available upon request. While we are not generally responsible for items that are lost or damaged during transit without insurance, please let us know if something happens. We may be able to replace the item on a case by case basis. We offer international shipping on all items except a few which, due to weight or size, are cost prohibitive to do so. If you are interested in an item where international shipping is not available, please contact us, and we may be able to work something out. We are not responsible for any duties, taxes or fees that result from international shipping. In addition, depending on the destination, international shipping can take anywhere from 1 week to 6 weeks, possibly longer if held up in customs.