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Since our books are handmade, it can take a week to two weeks to assemble and ship them out depending on current availability. Other items are usually ready-to-ship unless they require customization.


Payment

We prefer paypal for all orders, but will accept a personal check if necessary. Be advised that if you must send a check, there will be delay in shipping out your order until the check is recieved and clears the bank. If you pay by e-check through paypal, please allow another 3-5 days from the transaction date for it to clear before shipment.



Shipping
Our shipping rates reflect a handling charge, which includes mailers, packing materials, etc. Gift wrapping and shipping upgrade requests are welcome.

We typically ship twice a week on Mondays and Thursdays, and tend to use First Class Parcel on most items and Priority Flat Rate on most heavier ones. We also use Paypal Shipping, so you will recieve a confirmation when the item is mailed. Insurance is available upon request. While we are not generally responsible for items that are lost or damaged during transit without insurance, please let us know if something happens. We may be able to replace the item on a case by case basis.

We offer international shipping on all items except a few which, due to weight or size, are cost prohibitive to do so. If you are interested in an item where international shipping is not available, please contact us, and we may be able to work something out. We are not responsible for any duties, taxes or fees that result from international shipping. In addition, depending on the destination, international shipping can take anywhere from 1 week to 6 weeks, possibly longer if held up in customs.

Refunds and Exchanges
We welcome exchanges for similar item and/or store credit in the amount of the original transaction (excluding S&H) on all apparel and accessories where fit and size are a consideration within 30 days of purchase. If you are unhappy for any reason, please convo us and let us know what the problem is and we will try to make it right.

Additional Policies and FAQs
Please convo if you have any questions about our store or items.

We welcome wholesale, custom, and consignment requests on any of our items where this is possible.

If you would like us to reserve something for you in the shop to buy later, we will hold it as RESERVED listing for 7 days from the request, after which it will be made available to everyone in the shop again.
Last Updated: 14 Sep 2017 16:43:02 PDT home  |  about  |  terms  |  contact
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